Microsoft Dynamics CRM 4.0 Unleashed
Author: Marc J Wolenik
Microsoft® Dynamics CRM 4.0 Unleashed presents start-to-finish guidance for planning, customizing, deploying, integrating, and managing Dynamics CRM in your unique business and technical environment. Authored by two leading Microsoft Dynamics implementers, this book systematically explains how the system works, why it works that way, and how you can leverage it to its fullest advantage.
The authors present clear examples, proven best practices, and pitfalls to avoid in using every significant Dynamics CRM capability. The far-reaching coverage ranges from Dynamics CRM’s sales, marketing, and customer service features to its automated workflows; from Outlook and Office integration to reporting and security. The authors offer independent insight into Dynamics CRM’s most powerful new features, from its improved interface to its new mail merge and data migration tools.
This book is for every IT professional who intends to work with Dynamics CRM, regardless of their experience with Dynamics or other CRM solutions. The authors provide example-rich, realistic coverage of advanced Dynamics customization, extensibility, and integration: information that is available nowhere else.
Detailed information on how to…
- Set up, configure, and maintain all facets of Dynamics CRM in any organization or industry
- Thoroughly understand both the on-premise and hosted versions of Dynamics CRM
- Make the most of Dynamics’ new features, including email, the Outlook client, Internet Facing Deployment (IFD), and relationships
- Manage sales leads, opportunities, accounts, contacts, marketing lists, sales collateral, campaigns, quotes, orders, andinvoices
- Improve customer service by integrating schedules, cases, contacts, product/service information, and more
- Build powerful automated workflows that streamline key sales tasks and liberate salespeople for more effective selling
- Efficiently administer and secure any Dynamics CRM implementation
- Drive greater value by integrating Dynamics CRM with Microsoft Office productivity tools
- Customize and extend Dynamics CRM using Visual Studio, .NET, and custom plug-ins and add-ons
New interesting textbook: Vaccines or The Hormone Solution
The Truth About Identity Theft
Author: Jim Stickley
Praise for The Truth About Identity Theft
“This book will open your eyes, scare you smart, and make you think twice. Identity theft can happen to you and this book is a must read. Jim Stickley tells you why and how you need to protect yourself.”
Matt Lauer, Anchor, TODAY Show
"Nowadays, identity theft is an all-too-common occurrence that puts more than just your finances in jeopardy. Fortunately, Jim Stickley's easy-to-understand advice can teach you how to spot and stay ahead of security threats. In short, this book is a must read."
Wes Millar, Senior Vice President of CUNA Strategic Services
"In an age when identity theft will affect everyone sooner or later, this book is simply a must-read. Jim Stickley teaches you to spot the danger signs and offers smart solutions for everything from banking security and online shopping scams to medical identity theft. Whether it's you, your parents', or your kids' identities, everyone has something to protect. This book tells you what you need to know."
Jim Bell, Executive Producer, TODAY Show
"Jim Stickley shares his amazing experiences as a professional hacker in the most entertaining manner. He’s a great storyteller and captures your attention with his experiences, which will make you want to upscale your efforts protect your firm’s data and your own ID. Jim’s stories are fascinating. Most of us can’t imagine how simple it is for him to succeed as a conman in situations we think are safe. The trade secrets of hackers he shares with us are mind boggling! You won’t let your guard down afterlearning what Jim has actually done to get companies and individuals' private information. He’s the updated version of 'To Catch a Thief'[el]but he’s a good guy!"
Nancy E. Sheppard, President & CEO of Western Independent Bankers (A Trade Association of 350 Banks)
"If you’re not worried about identity theft, you should be[el]and Stickley tells you exactly why. His engaging writing style, coupled with real-life stories about identity theft and concrete actions to help you prevent identity theft are exactly what’s needed to make people take notice of this growing crime. I’ll recommend this book again and again!"
Jerri L. Ledford, About.com Guide to Identity Theft
Everything you must know to protect yourself and your business from identity thieves!
• The truth about real-world identity theft attacks
• The truth about how easy it is for thieves to make off with your identity
• The truth about stopping identity thieves in their tracks
Jim Stickley has stolen credit cards, hacked Social Security numbers, robbed banks, and created fake ATMs. He has broken into armed government facilities and has stolen from teenagers. He is an identity thief, but he is no criminal. Fortunately for all victims involved, Jim was hired to perform these attacks by corporations testing their security, news agencies investigating security concerns, and other media outlets interested in knowing just how easy it is to commit identity theft. His job is to find security flaws before the real criminals find them. This book has been designed to give you the insight that most people only experience after becoming victims of identity theft. Each Truth walks you through a different type of attack, explaining the complete process in a very simple and straight-forward way. Like a magician actually revealing what happens behind the curtain, Jim takes you through the attacks to reveal how people at home, work, and on the road become victims. Prepare yourself. What you read here might be disturbing, but you will never be truly safe from identity thieves until you learn to think like one.
Table of Contents:
Pt. I The Truth About Phishing and Vishing 1
1 Phishing scams 1
2 Vishing attacks 5
3 Phishing via snail mail 9
4 Spear phishing 13
Pt. II The Truth About Trash 17
5 One man's trash is another man's identity 17
6 Dumpster diving for profit 21
7 Your used computer is worth its weight in gold 25
Pt. III The Truth About No-Tech Identity Theft 29
8 Pickpockets and purse snatchers still exist 29
9 Homeburglaries and identity theft 33
10 Walk right in and steal whatever you like 37
11 Social engineering tactics 41
12 Wolves in sheep's clothing 45
Pt. IV TheTruth About Just How Low Identity Thieves Will Go 49
13 No respect for their elders 49
14 Are you paying the IRS or an identity thief? 53
15 What do you mean there's a warrant for my arrest? 57
16 Medical identity theft 61
17 Sweet 16 and already a victim! 65
18 Being dead doesn't protect you from identity theft 71
19 Fake credit card applications 75
20 An identity thief has a gift just for you 79
121 Gift card or gift horse? 83
22 That gift card might be worthless 87
23 Fake charities 91
24 Bogus background checks and job applications 95
Pt. V The Truth About Identity Theft in Plain Sight 99
25 Hotel business centers can be treacherous 99
26 Identity thieves can heary ou now 103
27 ATM scams 107
28 Wireless access scams 111
29 Creditcard skimming 115
Pt. VI The Truth About Online Cons 119
30 PayPal scams 119
31 Email scams 123
32 Online shopping scams 127
33 Fake e-card greetings 131
Pt. VII The Truth About Security at Work 135
34 Rogue wireless access points 135
35 Corporate laptop security 139
36 Does your small business have a bull's-eye on it? 143
Pt.VIII The Truth About Identity Theft from Real Victims 147
37 My own identity theft experience 147
38 It all started with a phone call 151
Pt. IX The Truth About Putting a Stop to Identity Theft 155
39 Stopping thieves in their tracks 155
40 Installing proper identity theft protection 159
41 When a free credit report isn't free 163
42 Getting your life back in order 167
43 Sornebody's watching me 173
44 Wireless security at home 177
45 Crack proofing your passwords 181
46 Who you gonna call? 185
